FAQ's

What is the estimated delivery date?

The estimated delivery date for Ground Shipping is between 5-7 days and the estimated delivery date for Express shipping is between 1-3 days.

To get an exact estimated delivery date based on your location please send us an e-mail to orders@homehaps.com

 

Do you send a preview before sending to production?

Yes, all personalized canvases and banners will have a preview sent over to your e-mail before they are sent off to production. 

 

How long should I expect to wait for a preview?

We typically have previews sent over within 2-3 days of receiving your order.

 

What if I want something changed on my watercolor portrait after I received the preview?

We offer one free revision on all printed orders and for Digital Download orders we can revise it for a $10 charge.

 

Can you combine multiple photos into one portrait?

Yes, we can combine multiple photos into one portrait. For combined portraits we charge an up charge of $10 per photo. Simply send us an email to orders@homehaps.com with the images you were thinking of combining and the size you would like and we'll send you a custom order.

 

Can you design a custom banner based off of my theme?

Absolutely! You can place your order on our custom banner listing with the information you would like on it as well as the theme you are looking for in the Notes box at checkout. You can also send us an example image to orders@homehaps.com

The usual sizes we offer are 4ft x 2ft, 6ft x 3ft or 10ft x 5.25 ft. However, we can do any custom size you would like! Just send us an e-mail and we'll get you all set up with a custom order!

 

What are your banner sizes? Can you do any size?

The usual sizes we offer are 4ft x 2ft, 6ft x 3ft or 10ft x 5.25 ft. However, we can do any custom size you would like! Just send us an e-mail and we'll get you all set up with a custom order! 

 

Can I change or add something to one of your existing banners?

Absolutely! Just send us an email and we'll work with you to create your perfect banner! 

 

I entered the wrong shipping address, can I change it?

If you entered the wrong shipping address, no worries! Please send us an email to orders@homehaps.com within 24 hours of ordering with your updated address!

 

Do you ship to PO boxes?

We do ship to PO boxes however we cannot ship to just a PO box number so please provide the street address of your post office in the format listed below:

1234 Example Street.
PO Box 1234
Los Angeles CA 12345

If we receive just a PO box number as your address, we will send you an email to retrieve your updated address.

 

Can you ship to Hawaii, Canada or Puerto Rico?

Yes, we can ship to Hawaii, Canada or Puerto Rico! If you would like to ship to one of these places, please send us an email and we will set up a custom order with the updated shipping fee.